Return & Refund Policy
We aim to provide a fair and transparent return and refund experience for our customers.
01 — Return Eligibility
Return eligibility
Customers may request a return within 4 days of receiving their order. The following conditions must be met for a return to be considered:
Returns that do not meet the above conditions may be rejected without further processing.
02 — Product Inspection
Inspection process
To protect both our customers and business from fraudulent return activities, every returned product undergoes a thorough inspection upon arrival at our facility.
Our team will verify the condition, packaging, and contents of the returned product before approving any refund or return request.
Return approval is subject to successful inspection and verification by our quality team.
03 — Damaged / Defective Products
Damaged, defective, or incorrect products
If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.
Customers may be required to provide photos, videos, and order details to help us review and resolve the issue promptly.
04 — Refund Process
Refund process
Refunds will only be processed after the returned product has been received and successfully inspected by our team.
Approved refunds will be processed within a reasonable timeframe. Actual credit timelines may vary depending on banking and payment processing systems.
05 — Non-Returnable Situations
Non-returnable situations
Returns will not be accepted in the following situations:
06 — Order Cancellation
Order cancellation policy
Orders may be cancelled within 6 hours of placement by contacting our support team via email.
Once an order has been processed, packed, or dispatched, cancellation requests may not be accepted.
07 — Cash on Delivery
Cash on Delivery (COD)
Vedamrit currently offers Cash on Delivery (COD) for eligible orders to provide a trusted and convenient shopping experience.
COD availability may vary depending on serviceability, pin code eligibility, and operational requirements at the time of order.
08 — Important Customer Notice
Important customer notice
To ensure fairness and maintain quality standards, Vedamrit reserves the right to approve or reject return and refund requests after reviewing the returned product and order history. All decisions made by our team following inspection shall be considered final.
09 — Contact Support
Need help?
For return, refund, or cancellation assistance, please contact our customer support team. We're here to help and will respond as quickly as possible during business hours.