Refund Policy
Our goal is to ensure a fair, transparent, and secure refund process for every customer.
01 — Refund Eligibility
Refund eligibility
Refund requests are eligible only after the returned product has been received and successfully inspected by our team. The following conditions must be satisfied:
Refund approval is subject to successful product verification by our quality team.
02 — Inspection Process
Product inspection process
Due to increasing instances of fraudulent return activities, every returned product is carefully inspected before a refund is approved.
Our team verifies the product condition, packaging, contents, and order details to ensure compliance with our refund requirements.
Inspection is mandatory for all returned products before any refund decision is made.
03 — Refund Approval
Refund approval
Once the returned product has been inspected and approved, the refund process will be initiated by our team.
Customers will be notified regarding the status of their refund request after verification is completed.
04 — Processing Time
Refund processing time
Approved refunds are processed within a reasonable timeframe after successful verification and approval by our team.
Actual credit timelines may vary depending on banking institutions, payment processors, and financial systems involved.
05 — Non-Eligible Situations
Non-eligible refund situations
Refunds will not be approved in the following situations:
06 — Damaged or Incorrect Products
Damaged or incorrect products
If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.
Photos, videos, and order details may be required for verification purposes to help us resolve the issue as quickly as possible.
07 — Cancellation Refunds
Order cancellation refunds
Orders cancelled within 6 hours of placement may be eligible for refund processing, subject to order status and verification.
Orders that have already been processed, packed, or dispatched may not qualify for cancellation refunds.
08 — Customer Protection & Fraud Prevention
Customer protection & fraud prevention
Vedamrit reserves the right to review, investigate, approve, or reject any refund request where misuse, policy abuse, suspicious activity, or fraudulent behavior is suspected. All decisions made following inspection are considered final.
09 — Contact Support
Need refund assistance?
For refund-related assistance, please contact our customer support team. We aim to respond as quickly as possible during business hours.